Welcome to our new website. If you are a returning customer, your account is ready, but you need to reset your password. Can't log in? Make sure you are purchasing from the correct country's website. See the FAQ below for more information.
Sorry, we do not offer gift packaging, gift messages or virtual gift cards.
Select "My Account" and set your new password. Please make sure you are shopping from the correct country website depending on where you want your order delivered.
We launched a new website. In some cases, our site migration used the last shipping address instead of the billing address.
Click on 'Login' and select 'Reset Password', enter your email address and we will send you an email to activate your account. If you forgot your password, click on the Login icon in the upper right corner of our website and click on "Forgot your password?" “Your password must contain 11 or more characters, at least one capital letter, one number and one special character. We recommend using Google Chrome in incognito mode and clearing cookies and cache to optimize performance.
All orders placed on our website will appear in your AllSaints order history.
You can still checkout as a guest. However, if you log in, you will benefit from a faster checkout including saved addresses, payment details and order history.
You will receive a free pre-printed return label with your order. However, if you have lost or have not received your return label, please see the instructions below.
Visit the Global-e portal - clickhereto create your return online.
Use the heart icons on products to add them to your wish list. Items will be permanently saved to your wishlist if you are signed in to your account (otherwise 7 days). After logging in, you can add to bag and also share your wish list by clicking the share icons.
Unfortunately, we cannot change email addresses. If you want to use a new email address, create a new account.
You can save your payment details in "My Account".
You can check out as a guest. Alternatively, you can use Apple Pay.
You will receive a tracking number in your shipping confirmation email. You will also be able to use flight options for your convenience to manage your order. As a guest customer, you will no longer be able to print free return labels and manage your order through your guest account. Please contact uscustomer experienceif you are a guest customer and you no longer have the free return label.
You can cancel an order before we send you a shipment email by contactingcustomer experience.If the order is shipped, please refuse it at the point of delivery or send it back using your return receipt.
Depending on the size of your order, your order will arrive in a polybag envelope or a cardboard box.
All gift certificates are packaged in AllSaints gift packaging and shipped with secure tracking.
Enter the code into the promo code box in your shopping bag and click 'SEND'. If the code does not work, place your order and contact uscustomer experiencewith your order number.
DPD Pickup is the UK delivery service that allows you to drop off your order at your local DPDPickup store. Please note that this will be done on a standard delivery service.
Simply select DPD Pickup and choose a pickup location from the list available at checkout.
There are over 2,500 DPD Pickup outlets in the UK, many with extended opening hours. Locations include Halfords, Rowlands & Numark and Doddle drugstore chains at major train stations. For more information, see DPD'scommon questions.
Orders that have not been delivered
Please note that we can only investigate if you are notified of the delivery/return issue within 25 days of submission. This process takes at least 10 working days to obtain a result and you will be asked to fill in a declaration form confirming non-receipt. Find more information on ourTerms and conditions.
Follow our return procedure and send the products back to our Distribution Center. Alternatively, you can return your products to the nearest AllSaints store with proof of purchase.
Sorry, your order is not complete. Please note that some orders come from different locations and if this happens you will be notified at the email address you entered. Please note that it may take an additional 3-5 business days. If this deadline has passed, please contactcustomer experience.
We regret that your return has not yet been processed. Check the tracking number to confirm the location of your package. Please note that returns take up to 10 business days to process. Find more information below:
UK Domestic Returns
For UK Royal Mail Free Returns: Please note that the Royal Mail Medway Center is not the final destination and it may take 3-5 working days for your parcel to be delivered to the AllSaints fulfillment centre. This will take longer during busy periods.
When you submit your order, we perform a standard pre-authorization check on your payment card, where funds are held but not charged, including gift cards. Payment will be received when your order ships.
However, PayPal transactions are charged at the point of sale.
Payment methods and currencies
We accept AllSaints gift cards, Apple Pay, Amazon Payments, American Express, Klarna, Maestro, Mastercard, PayPal, Visa prepaid cards, Visa deferred debit. We trade in GBP (£).
Order tax return
Tax charged on purchases made online cannot be recovered through the retail export VAT regime.
AllSaints Price Match Policy
Price match is a policy where if you purchase an item at full price and we reduce the price of that item within 28 days of the date of purchase, we will refund the difference.
We do not ship to collection points like Amazon Lockers.
Gift card payments
We are currently unable to accept Amazon Gift Cards on our websites and stores.
If you are eligible to pay using Klarna, the option will be presented to you at checkout. Your purchase must meet the following requirements:
Pay later = more than £0.01 and less than £2,250
Pay in 3 = over £35 and under £2,250
For more information, see Klarnahelp page.
No Klarna option at checkout
This could be due to a number of factors including: non-UK billing address details, incorrect cardholder details, order amount over or under threshold or past order history. Please note that Klarna will not be available through the in-store digital store ordering system or the AllSaints app.
6 digit authentication code
Please note that for security reasons, you may be asked to enter a valid phone number and 6-digit Klarna verification code during checkout. The 6-digit authorization code will be sent to you by Klarna via SMS to verify your details. If you have any problems with this, please contact us.Klarna customer service, available 24 hours a day, 7 days a week via phone and chat.
I'm having trouble placing an order with Klarna
If you're having trouble placing an order with Klarna, it could be due to one of the following reasons:
Please note that Klarna is an independent payment company and AllSaints has no influence on whether or not your Klarna payment is accepted.
If you are having problems with your payment, please contact us.Klarna customer servicewhich is available 24/7 via phone and chat.
Klarna will treat your personal information in accordance with the information contained therein.Klarna privacy noticeeKlarna Terms and Conditions.
Split payments with an AllSaints Gift Card
If you paid for your purchase using a gift card and Klarna, the full amount paid on the gift card will be refunded to the gift card first.
The balance of the total amount paid using Klarna will be refunded via your original payment method.
Klarna allows 3-5 business days for refunds to reach the customer's account.
We are unable to refund orders for Klarna gift cards. You will be refunded to your original payment method within 28 days.
Returns to an AllSaints store
Online orders placed using Klarna can be returned to an AllSaints store dealing in the same currency for a refund via the original payment method or exchange. Please note that AllSaints orders placed using Klarna cannot be returned to a gift card and refunds will only be issued to the original payment method. Excluding global department stores, concessions and physical stores.
For any issue or question regarding Klarna payments, refunds or disputes, please contactKlarna Customer Servicewho are available 24 hours a day, 7 days a week via phone and chat.
Please contact usAllSaints Customer Experiencefor any question about your AllSaints order or AllSaints product, e.g. order cancellation, advice on product quality, size and fit, price, defective product, shipping, or general complaints. Please note that AllSaints cannot advise you on any issues relating to Klarna payments.
Our AllSaints Gift Cards are available for between £20 and £2,000 and can be redeemed online and in our stores and in stores that deal in the same currency as your gift card. This excludes department store concessions and digital concession partner sites.
Buy a gift certificate
check the balance
Return of Gift Certificate
All Saints App
Please see ourAll Saints Apppage.
Each piece has unique care instructions on the inside tag. We advise you to follow the care label and washing instructions. check out ourCare Guide.
size and fit
See our Size Guide for any size and fit. If you need more support,customer experienceis on hand to offer advice.
Product authenticity check
AllSaints does not deal through eBay, other auction sites or other discount sites. We cannot verify the authenticity or quality of any item sold under the AllSaints brand on such sites. We can only provide support for products purchased from our stores, websites and concession partners.
Visit-Oursustainabilitypage for more information.
For men and women
AllSaints watches are part of our menswear collection, but they look good on everyone. See product details for measurements and use it your way.
returns and exchanges
AllSaints watches are subject to our online and in-store returns policy. Exchanges are no longer available for online orders.
AllSaints watch parts are made in Switzerland and assembled in Thailand and China.
Our AllSaints watches are packaged in a branded black watch box with warranty details included.
complete instructions forhow to adjust your watchare available for all watch models.
For more information, see the complete care guide.here.
Watch warranty and repairs
Your AllSaints watch is guaranteed by AllSaints under the terms and conditions of this warranty for 2 years from the date of purchase. Any parts (other than battery, leather or metal strap and/or buckle) found to be defective as a result of a manufacturing defect will, at AllSaints' option, be repaired or replaced free of charge. After the warranty period, any service or repairs will be subject to a service charge.
The warranty for watch purchases does not cover:
Making a warranty claim
To make a claim under the AllSaints warranty, send an email toAllSaints Customer Experience. We will assess the claim and, where appropriate, notify the relevant regional service center of your claim and advise you on how to return your watch.
Please note that we do not have facilities in our AllSaints stores to repair watches or remove links. Please include the following information in your email tocustomer experienceso we can support.
Additional handles or metal bracelets
We do not sell additional AllSaints wristbands or wristbands. You can select alternative strips of your choice that fit the overall measurement and spring bars.
If you wish to change your watch strap or bracelet, please note that you will have to carry out your own fitting and cover the fitting costs at a service center of your choice.
AllSaints watches meet all international standards and are safe for anyone with nickel allergies.
Batteries have an average lifespan of 3 to 5 years, depending on traffic, and can be replaced. We recommend that you have your battery replaced at one of our authorized service centers.
Chrono second hands
A chronograph watch is used to measure time, which can be started, stopped and reset by pressing the buttons. The long center hand is actually the chronograph seconds counter.
When you press button A (upper button above the crown), the second hand starts counting down.
When you press button B (bottom button below the crown), the hands stop. This hand does not automatically function as a second hand.
You will need to update the time on your watch twice a year to account for daylight saving time.
AllSaints does not offer an in-store link exchange service, but you can use one of our authorized service centers or a tracking center of your choice. Link changes do not affect your warranty.
The GMT (Greenwich Mean Time) movement has a 24-hour indicator that can be used to show a second time zone or to calculate the time in another part of the world. You can read the time using the 1-24 military scale on the inside of the bezel.
Exposing your watch to strong magnetic fields such as speakers, tablets or smartphones will affect its ability to keep time and may cause it to stop.
AllSaints quartz watches will continue to function with original accuracy when removed from magnetic fields.
Is not working
Make sure the crown is pressed in. Therefore, the watch is battery powered.
To extend your watch's battery life when not in use, gently pull the movable crown out until it clicks into place. This will reduce battery power consumption by 70%.
Note that this is the same crown position used for quick time setting.
repair in store
We do not have facilities in our AllSaints stores to repair watches or remove links.
Our watches are not waterproof, but are designed with a minimum water resistance of 5ATM (100ft/50m).
Items coming from the store
A store sourced product is a product that has been fulfilled by one of our stores as it is no longer available in our Distribution Center. This is clearly sent to our website during the payment journey.
Store items will be delivered separately within 3-5 business days and do not qualify for premium delivery services. Please note that shipping times vary during busy promotional periods.
Out of stock items
If your size is out of stock, please register your interest on the product page and we will contact you if the product is back in stock via email. To check your local store availability, contactcustomer experienceor directly in the store by clicking onstore locator.
Transferring items between stores
We currently do not offer store-to-store transfers. If your local store does not have the product you are looking for, we recommend that you place an order online or check availability with our dealership partners.
Stores & Company
Nearest store and opening hours
You can search for the nearest store, including opening hours and contact details, through usshopkeeper.
click and collect
We currently do not offer a Click & Collect service, however we are working on it. You may use our onboard transportation partner options to select alternative pickup locations where available.
Please feel free to contact Customer Experience email@example.com. All comments and questions are welcome and we will work with you to resolve your query. If we are unable to resolve the issue, seethe European online dispute resolution platform, which provides information about alternative dispute resolution that may be of interest to you.
Consult-uswebsite accessibility statementFor more informations.
For a better user experience, we recommend:
We also recommend that you use the latest version of your operating system, for example. Linux, MacOS, Windows. If you are still having problems, please contactcustomer experienceso they can help you troubleshoot.
Conscientious and Ethical
check out ourConscious Commitmentpage.
AllSaints products are made with ethical labor and materials.
All our vendors, suppliers and subcontractors are required to sign our compliance manual based on the main conventions of the International Labor Organization.
The provisions of these agreements are the minimum, not the maximum, standards that all suppliers must meet in order to do business with AllSaints.
All animal products are sourced from ethical sellers who ensure animals are treated humanely. It is our strong business vision and policy that human rights or animal rights must never be compromised as a result of our business in any way.
We have a code of conduct to ensure that all workers who make our products are treated ethically and fairly.
We always look to work with reliable and ethical suppliers around the world and only hire suppliers with a transparent track record.
We have built a narrow and select base of suppliers with whom we work very closely.
As a result, we gained insight into their practices and worked with them to continually improve processes and standards.
Animal testing for fragrance
No, AllSaints fragrances are not tested on animals.
It is not for sale
AllSaints supports the charity Not For Sale, which protects people and communities from human trafficking, providing survivors and at-risk communities in nine countries with security, stability, education and economic opportunity.
Gender pay gap
Legislation on the gender pay gap under the Equality Act 2010 requires an employer with 250 or more employees to publish the gender pay gap for its employees.
AllSaints is extremely proud of its long history of recruiting and retaining a diverse workforce from all backgrounds and walks of life, as reflected by the incredible 37 different nationalities currently represented at headquarters. Fair and equal treatment of our employees, customers and partners is at the heart of our business philosophy and we believe this is reflected in the balance of gender and compensation in our company.
AllSaints is therefore pleased to present the followingfiguresas of April 5, 2021.
Please see ourDistributionpage.
Please see ourreturnspage.
AllSaints Store Return Policy
If you need to return anything purchased from an AllSaints store, please:
If you need to exchange anything purchased at an AllSaints store (except Outlets and Concessions), please:
Online orders placed using Klarna can be returned to an AllSaints store for a refund to the original payment method or an exchange.
Please note that AllSaints orders placed using Klarna cannot be returned to a gift card, therefore refunds will be returned to the original payment method.
Items purchased at department store concessions must be exchanged in accordance with department store policy.
Items purchased at our Outlet stores can be exchanged for another product or gift card within 28 days of purchase.
Neither concessions nor physical Outlet stores can accept exchanges for online orders and purchases at AllSaints stores.
Information about COVID-19
Nothing is more important to us than the safety and well-being of our customers and employees – we are doing everything possible to minimize the spread of COVID-19. We follow government and public health advice in the countries in which we operate. In some cases, this may require modified store hours, as well as store and office closures. Our priority is to take care of our teams and customers in the best possible way in these scenarios.
Our brand is built on a commitment to always provide our customers with an exceptional level of quality and service.
We will continue to provide updates on shipping options and deadlines for online orders. Additionally, our couriers follow strict government guidelines to ensure you receive your parcel safely - for example, contactless delivery is now our default method.
Do not hesitate to contactcustomer experiencewith any question.
We are happy to have customers safely back in our stores around the world. As always, we keep the internetstore locatorupdates on which of our stores are open.
We have implemented a series of preventive measures in all our stores:
Rest assured that our teams are doing everything possible to provide you with the safest shopping experience. We will be happy to wear a mask to serve you - just let us know if this is your preference.
Improved hygiene protocols have been implemented and we will provide regular updates as needed if new measures are implemented. In our offices, teams have switched to a new hybrid working model. This allows everyone to regularly collaborate face-to-face in our studios and maintain a work-from-home balance.
Charities and local communities
At AllSaints, we strongly believe that we have a responsibility to ensure our brand is a positive force in every city where we operate. Learn more about the charities we work with and support around the world.to know more
Actions Not Words
At AllSaints, we do not tolerate racial bias in any form. We want to publicize the actions we have carried out so far.